Terms of Service

By accessing or using CareVeya, you agree to these Terms. If you are using CareVeya on behalf of an organisation, you confirm that you have authority to accept these Terms on behalf of that organisation.

1. About CareVeya

CareVeya is a care management software platform designed to support UK care providers with care planning, rota management, staff records, compliance, communication, reporting and operational management.

2. Who may use the service

You may use CareVeya only if:

• You are authorised to use it
• You provide accurate information
• You comply with these Terms
• You comply with all applicable laws and regulations
• You keep login details secure

3. Customer responsibilities

Customers are responsible for:

• Ensuring their organisation uses CareVeya lawfully
• Managing user access and permissions
• Ensuring information entered into the platform is accurate and appropriate
• Training staff to use the system correctly
• Maintaining their own care, employment, safeguarding and regulatory compliance
• Reviewing care records and taking appropriate professional action
• Keeping their policies and procedures up to date
• Ensuring they have the correct lawful basis for entering personal data into CareVeya

CareVeya provides software tools. It does not replace professional judgement, legal advice, clinical advice, safeguarding duties, CQC obligations or care provider responsibilities.

4. User accounts

Users must keep account details secure and must not share login credentials. Customers are responsible for activity carried out under their authorised user accounts unless caused by CareVeya's breach of these Terms.

We may suspend access where we reasonably believe there is unauthorised use, security risk, misuse or breach of these Terms.

5. Acceptable use

You must not:

• Use CareVeya unlawfully
• Attempt to access data you are not authorised to access
• Upload malicious code
• Interfere with the security or operation of the platform
• Copy, resell or exploit the service without permission
• Use the platform to harass, abuse or harm others
• Enter false, misleading or inappropriate information
• Attempt to reverse engineer the software
• Use the service in a way that breaches data protection, employment, safeguarding or care regulations

6. Care and compliance disclaimer

CareVeya may support CQC readiness, operational monitoring and care record management, but it does not guarantee CQC compliance, inspection outcomes, safeguarding outcomes or regulatory approval.

The care provider remains responsible for the quality, safety and legality of the care they deliver.

7. Data protection

Both parties must comply with applicable UK data protection laws.

Where CareVeya processes personal data on behalf of a care provider, the care provider is normally the Data Controller and CareVeya is normally the Data Processor.

Additional data processing terms may apply to customers using the platform.

8. Customer data

Customers retain ownership of data they enter into CareVeya.

Customers grant CareVeya the right to process customer data only as needed to provide, secure, maintain and improve the service, comply with the law and fulfil our contractual obligations.

9. Service availability

We aim to provide a reliable service, but we do not guarantee that CareVeya will always be uninterrupted or error-free. We may carry out maintenance, updates or improvements from time to time.

Where possible, we will try to minimise disruption.

10. Subscriptions, fees and payment

Some CareVeya services may be free, trial-based or paid subscription services.

Where fees apply:

• Prices will be shown before purchase or agreed in writing
• Payment must be made on time
• Late or failed payment may result in suspension or cancellation
• Subscription terms, renewal dates and cancellation rules will be shown at sign-up or in the customer agreement

11. Free trials

If a free trial is offered, it is provided for evaluation purposes only. At the end of the trial, access may be limited, suspended or converted to a paid plan unless otherwise agreed.

12. Intellectual property

CareVeya, including its software, branding, design, content, features and documentation, belongs to CareVeya or its licensors.

You must not copy, modify, distribute, sell, lease, reverse engineer or create competing products from CareVeya without written permission.

13. Third-party services

CareVeya may integrate with or rely on third-party services such as hosting, payments, email, SMS, analytics or authentication providers.

We are not responsible for third-party services outside our control, but we will take reasonable care when choosing providers.

14. Limitation of liability

To the fullest extent permitted by law, CareVeya will not be liable for indirect loss, loss of profit, loss of business, loss of goodwill, loss of anticipated savings or loss caused by misuse of the platform.

Nothing in these Terms limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

15. Termination

We may suspend or terminate access if:

• You breach these Terms
• Payment is overdue
• There is a security risk
• Continued use may cause harm or legal risk
• We are required to do so by law

Customers may stop using the service in line with their subscription or customer agreement.

16. Changes to the service

We may update, improve, remove or change features from time to time. We will aim to avoid changes that materially reduce core functionality without notice.

17. Changes to these Terms

We may update these Terms occasionally. The latest version will be available on our website. Continued use of CareVeya after changes means you accept the updated Terms.

18. Governing law

These Terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction, unless mandatory law gives you other rights.

19. Contact

For questions about these Terms, contact:

CareVeya
Email: support@careveya.co.uk